CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
We have all sizes available in the market for men, from 39 to 47
Also for women from 36 to 41..Don't worry, we have all sizes available
Just do the order or visit our stores
03
Has my order been sent yet ?
Yes, we have sent it to you, and one of our representatives will contact you
05
Part of my order is missing
You can talk to us through customer service and we will contact you as soon as possible
We will return the lost part to you without additional costs
07
Which methods of payments can I use?
We have all possible payment methods such as Visa Card and Master Card
And also Paypal
09
Is it safe to order online?
Yes, it is safe. We have all the means to ensure the customer’s right and complete confidentiality in dealing with customer’s private information
02
Can you give me more information about the sneakers?
All our shoes have a distinctive character and enjoy complete comfort and invisibility
When in use, you can use it all day long and never worry about it
Your legs hurt, and also first-class materials can be requested
The order or visit us our own stores
04
Can I track my order ?
Yes, you can. We have that service
06
You’ve sent me the wrong items
You can talk to us through customer service and we will contact you as soon as possible
We will confirm the order and communicate with a second order and send you a long order with the correct order and take the second order
08
I forgot to use my discount code
There is no problem. Contact us through customer service, and the problem will be dealt with immediately
10
Delivery - How much is it and how long does it take?
We do not have a fixed pricing. Everything depends on the location of your delivery, and it often takes from 3 days to 7 working days for delivery